We are supporting our client – a well-established and fast-growing FMCG company – in the recruitment of a Customer Service Manager. This is a key leadership role for someone who can combine operational excellence with people management, ensuring top-level service and efficiency across all customer touchpoints.
Location: Warsaw | Contract Type: Employment contract or B2B
Work Model: Hybrid
Key Responsibilities:
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Managing and developing the Customer Service team by leveraging individual skills and competencies
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Handling internal and external complaints while overseeing corrective actions
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Monitoring and reporting on team KPIs – both qualitative and quantitative
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Supervising the end-to-end order management process
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Ensuring data accuracy and consistency within the SAP system
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Building and maintaining a positive image of the company among key clients
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Driving continuous improvement initiatives and streamlining existing processes
Requirements:
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Higher education degree (preferably in Business, Logistics, or related field)
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Minimum 3 years of experience in a Customer Service role, including team leadership
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Strong command of English (minimum B2 level)
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Excellent organizational, communication and delegation skills
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Ability to motivate and give constructive feedback
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SAP knowledge will be considered an asset
What’s Offered:
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Stable and long-term employment in a growing international company
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Independence in decision-making and a proactive work environment
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Modern tools and systems to support your work
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Access to professional development: training, workshops, and industry events
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Non-salary benefits package (e.g., private healthcare, sports card, lunch card etc.)